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| Frequently Asked Questions |
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| How It Works? |
Step 1 Choose a Designer Handbag you like and click "Rent".
Pay either by Credit Card or Gift Card Credit.
Decide if you prefer delivery or self-collection. |
Step 2 Indulge in your luxury of choice for as long as you like.
If you are not entirely happy with what you receive we will refund your money on the spot. |
Step 3 Once you are ready to change your style just return the Designer Handbag and rent a different one. |
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- Why rent?
- Now you can indulge in the luxury of choice.
- Say goodbye to bag boredom. Have the freedom to have a different luxurious item every week of the month!
- Have the bag you have always wanted, minus the guilt.
- Stay in fashion year round without breaking the bank.
- “Test-drive” an item you have had your eye on, before making the purchase.
- Match the perfect evening bag to the perfect evening outfit.
- Why buy?
- All our products are guaranteed 100% authentic, never second guess the authenticity of a second hand item again.
- Each bag is lovingly cared for and maintained whilst in our care to ensure that your purchase is in the best condition possible.
- Sometimes you fall in love with a product you rent and cannot bear to part with it, here we give the option to purchase the item.
- How to rent?
- Browse and select an item you would like to rent.
- Complete the free membership online registration form.
- Select the method of delivery or collection.
- Fill in your credit card details to World Pay’s secure website.
- Your item is then ready for delivery to you or for your collection.
- Call the contact number to schedule an available time for delivery or collection.
- Upon delivery or collection you will be required to present your IC and the credit card which was used to make the payment.
- How to buy?
- Return to your membership account on www.bagsinthecity.com.my.
- In “My Account”, you will be able to see under “Most Recent Orders” which item you currently are renting.
- Click on “View” to see the purchase price for this bag.
- If you like the price you see click on “Buy this bag”.
- This will allow BagsintheCity to process your payment using your previously provided credit card details.
- Once the transaction is successful, an email notification will be sent to you with the receipt to confirm your payment.
- Congratulations the item is now yours to keep!
- What happens when an item is on waitlist?
- When an item is on waitlist, it means that this item is currently being rented.
- By clicking on “waitlist” your name will be added to the waitlist.
- The waitlist works on a first come first serve basis. As soon as the item becomes available, the next customer’s name on waitlist will be notified via email and SMS.
- The customer will then have 24 hours to log into their membership account and confirm the rental.
- If the customer does not respond within 24 hours, the next customer on waitlist will be given the opportunity to rent the item.
- How long can I rent an item for?
- You can rent an item for as long as you like, there is no set return date or limit.
- A weekly fee is taken from your credit card as long as you are in possession of the bag.
- How many items can I rent?
- You can only rent 1 item at any one time.
- How many items can I purchase?
- You can purchase as many accessories or bag care products. There is no limit.
- But you have to rent each bag a minimum of 1 week before you can purchase it.
- You can only rent 1 bag at any one time.
- There is no limit to how many bags you can purchase.
- How do you take payment on the website?
- Bagsinthecity payments are powered by
- What kind of credit cards do you accept?
- Why do I have to provide accurate details at the membership registration?
- Accurate contact details are necessary as this will allow us to get in touch with you for delivery, waitlist notifications, offer information, etc.
- Accurate Identification Card Number (IC No.) must be given as you will be required to, at the time of delivery or self-collection to produce this.
- Do I have to pay a deposit?
- No, we do not take a deposit.
- Where do you deliver to?
- For handbags we have expanded our delivery areas to include the following:
Kuala Lumpur City Centre; Ampang; Cheras; Taman Midah; Wangsa Maju; Batu Caves; Gombak; Sungai Buloh; Bukit Damansara; Bangsar; Taman Tun Dr Ismail; Kota Damansara ; Kepong; Sungai Buloh; Petaling Jaya; Subang Jaya; Bandar Sunway; USJ; Shah Alam; Bukit Jelutong; Klang; Puchong; Seri Kembangan; Kajang; Cyberjaya; Putrajaya.
- For accessories, we are able to deliver anywhere within Malaysia.
- If you are unsure if we deliver to your area please contact us.
- When does my rental week begin?
- Once your rental order has been confirmed, your rental week begins.
- A rental week is exactly 7 days, including weekends and all public holidays.
- Example, from Friday 5pm till the following Friday 5pm.
If we do not receive your item by Friday 5pm, for example, you will be automatically charged an additional week’s rental fee. Hence, we advise that if your item is scheduled to be returned on the day, that you call us the day before at least to schedule your appointment.
- For orders placed after 1pm on Friday, Saturday, Sunday or Public Holidays, when our office is closed, the rental week will begin the following Monday or the next working day. Whereby you will be required to contact Bagsinthecity then to schedule a delivery time or a self-collection appointment.
- How quickly can I schedule a self-collection?
- You can schedule a self-collection appointment within 24 hours.
- We advise that if you would like to maximise your time with your luxury item, it is best to choose self-collection over delivery.
- How long does delivery take?
- We deliver within 48 hour s of placing your order. We will try our best to get your item to you as soon as possible.
- Once a delivery time has been scheduled with you, you will be required to adhere to the appointment.
- If you miss the delivery time, the next appointment will be scheduled within the next 48 hours from the time of the missed delivery appointment, which will likely cause the weekly rental fee to spill over to the next week.
- We advise that you contact us to make your delivery appointment at least 48 hours before the product is due for return.
- How much does delivery cost?
- Delivery charges are a flat fee of RM25 for all bags and / or accessories.
- This is non-refundable, whether you use it one way or two.
- Do have an express delivery serve?
- No, we do not have an express delivery service.
- However our staff will do our best to arrange the soonest possible delivery time for you.
- It is best to schedule an appointment for pick-up at the shop if the bag is required urgently.
- How do I return my item when I am finished with it?
- Return to the website and log into your account.
- Here, under your item you have to click “Return”.
- Contact the number that appears on the screen to schedule a dispatch to pick-up from the same address.
- Upon collection of the item any future weekly payments shall be stopped.
- What are your business hours?
- We open from Monday to Friday.
- Business hours are from 10am – 6pm.
- We are closed on weekends and public holidays.
- What happens if I lose the bag or it gets stolen?
- The sole responsibility and liability lies with the customer who rented the item.
- If the item is missing or stolen whilst in the customer’s possession and care, the customer will be required to pay the full amount to replace the item
- What happens if a bag is damaged?
- If a bag is damaged beyond normal wear and tear when returned, the customer will be required to pay for its repair or cleaning.
- Do you offer insurance?
- Unfortunately, at this time we are not able to offer insurance.
- Please check back in future for updates on this.
- What is the return policy on a bought bag?
- There is no return policy on a purchased bag.
- The buyer has to adhere to an “as is” policy when it is purchased.
- The buyer of the bag enters into this agreement knowingly as he/she has already been in possession of the bag for a week prior to purchasing it.
- What is the return policy on a rented bag?
- The customer will be required to check the product carefully upon handover before accepting the delivery.
- If you are unhappy with the product which has been delivered to you, the dispatch can offer you a cash refund of the amount that has been charged to your credit card.
- The delivery fee however is not refundable.
- Are www.BagsintheCity.com.my bags authentic or are they replicas?
- All our items are 100% authentic.
- All our items come with the purchase receipts to ensure this.
- What condition are the items in?
- All our items are cleaned and maintained properly by professionals before and after it is rented, hence are kept in an immaculate condition.
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